Cancellation Policy: Thank you for choosing to experience More Than An Escape Room® at Escape Hour. We appreciate your trust and would like to ensure you have a clear understanding of our policy regarding cancellations: Commitment Is Key: Every booking is more than a transaction; it's your key to an exclusive and private experience, a spot we reserve just for you. Once your booking has been confirmed and payment completed, we honor this commitment, and all sales become final. Embrace the Experience: Life is full of unexpected twists and turns. Yet, part of any thrilling journey is the commitment to dive into the unknown. To preserve the integrity and excitement of the adventure, we do not offer cancellations for any reason. Refunds: Given the special nature of our experiences and the preparations involved, we do not provide refunds. We deeply appreciate your understanding and compliance with our policies. An unforgettable Experience awaits, so please make sure you're ready for the commitment of your reservation. Let the countdown begin. We're eagerly looking forward to providing you with More Than An Escape Room®! This policy applies to all bookings made henceforth.

Rescheduling Policy: We recognize that schedules can shift, and we strive to accommodate your needs. Please note our policy regarding rescheduling: 48-Hour Flexibility: You can reschedule your booking without any additional cost up to 48 hours prior to your scheduled event. This ensures that you have the freedom to adjust your plans as needed, without any extra charges. Final Countdown: If you're within the 48-hour window of your event, your booking is considered final. Preparations will already be underway to provide you and other adventurers with an immersive experience. Exceptional Cases: We understand that sometimes extraordinary circumstances happen. In such rare cases, after the 48-hour window, we may be able to accommodate a rescheduling request. Please note that a fee of $10 per ticket will be applicable in these instances. Contact Us: Should you need to reschedule, we're here to help. Please call us at (512) 669-5370, and we'll assist you in adjusting your booking to a more suitable time. Your understanding and adherence to our rescheduling policy are greatly valued. We are committed to making your experience smooth and enjoyable, from the moment you book till you complete your adventure! Please note, this policy is applicable to all bookings made henceforth.

At Escape Hour, we understand that plans can change and more friends might want to join in on the fun. Here's our policy regarding additional tickets: As the lead participant, you have the flexibility to add more tickets to your reservation up to one hour before your scheduled experience, given there's availability within the room's maximum capacity. To do this, please call us directly and we'll assist you in the process. Payment for additional tickets will be handled over the phone at the time of the request. Please note, this privilege is exclusive to the person who initially made the booking. We're excited to accommodate your expanded team and offer a shared unforgettable experience. Remember, the more minds, the merrier the escape!