• Is this a safe experience given the current global situation? - Definitely! It's one of the safest forms of entertainment you can plan! 

  • Striving To Be The Cleanest and Safest Entertainment Option Anywhere:

    • 45 Minutes between experiences to completely disinfect everything. ​

    • Our experiences have always been private and will stay that way. 

    • CDC recommended disinfectants. 

    • Contactless waivers and check-in.

    • Team members will follow social distancing and required phased training. 

    • Going above and beyond federal, state, and CDC guidelines to protect our fans and staff. 

  • Our goal has always been to provide our fans with the most exhilarating and immersive escape experiences available. All while having the cleanest and most sanitary environment possible. This goal is ever-present during our Phased reopening of our escape experience venues across the United States. With the safety and well-being of our fans and staff in the forefront of our minds.

Booking and Arrival:

  • What is the age limit? - The age limit to be alone in a room is 12 years old. If anyone younger than 10 would like to participate please call first at (512) 669-5370.

  • How do I book? - Click anywhere on the website that says “Book Now” and then follow the on-screen instructions. If you need any help, call us at (512) 669-5370.

  • Can we pay for our tickets individually? - No, one person has to pay for all tickets. All bookings are done right here on the website on a reservation basis. Click here to book.

  • Do I need to fill out a waiver? - Yes! You, being the primary customer who booked, will be getting an email to fill out a waiver and register your team. This email should land in your inbox shortly after booking. Once you get this email, you will need to click the link and fill out your portion of the waiver. After that, you will have the option of inviting people to fill out their part of the waiver by inserting their email or by sharing a link with them. It will be your responsibility to ensure that each member participating in the experience gets this done before showing up. This is a new process to accomplish our new contactless check-in protocol. If you have any questions, please give us a call at (512) 669-5370. 

  • Can I book for a time not listed on your website? - Yes, fill out the form on our special group booking page to request a custom time slot.

  • When should I arrive, and what happens if my group is late? - Please arrive 10 minutes before your scheduled experience to check-in and fill out your waiver. ​Arriving late will result in time being deducted from your game. If you arrive more than 15 minutes late you will be marked as a no show. No shows and/or late bookings are not eligible for refunds. 

  • Can I pay on arrival? - ​We do not accept payment on arrival. Please complete your payment online or over the phone before your booking.

  • Do you offer any discounts? - Yes! We have various discounts that apply in different situations. We offer a military discount, in addition to assorted Passport Holder discounts. You will pay in full when booking on-line, then when you come in for your booking bring your military ID or Passport and we will refund you the appropriate amount. Military discounts are 10% off of the total ticket amount. Military and Passport discounts do not stack.

What To Expect with our Experiences:

  • Your name is Escape Hour, but you offer 70 minute experiences?: We used to offer 60 minute experiences, though in pursuit of providing the best value and experiences to our fans we have switched over to 70 minute experiences! This furthers our mission of being More Than An Escape Room™! Though we will be implementing competitive leader-boards where you can only qualify if you escape in one hour or less, you'll still have 70 minutes to play! The leader-boards will help us stay true to our name Escape "Hour". Plan for your experience to take about 100 minutes. Pre-game briefing and check-in takes 15 minutes, the game is 70 minutes long, and post-game review and pictures takes about 15 minutes.

  • Will I be paired with strangers?: No, all of our bookings are private, which means you will only be playing with your group.

Reservation Changes:

  • Ticket cancellation: All participants are eligible for a full refund if you cancel your booking 48 hours prior to your booking time. If you are past the deadline you are no longer able to receive a refund for cancellation. To cancel please call (512) 669-5370. If you would like to subtract tickets from your original booking due to cancellation, sickness, or whatever the case may be this has to be done 48 hours prior to your booking, and if done prior to the deadline all subtracted tickets will be fully refunded. This can be done on our website by logging into the account you created when you first booked with us or the account you created prior to booking. Click here​ to get to the My Booking Account Page on our website, or if you would rather take care of things over the phone you're welcome to give us a call for assistance at (512) 669-5370.  

  • Can I add tickets after I have made my original reservation?: Yes, so long as there's availability in your booking you can add tickets on your account here on the website up to 48 hours prior to your event by clicking here. THIS INCLUDES PAYMENT! If it is passed the 48-hour deadline or you rather do things over the phone please give us a call at (512) 669-5370, and we can assist you to the best of our abilities; so long as it is at least one hour before your booking time, we can assist you over the phone.

  • How do I reschedule a booking?: You are able to reschedule a booking up to 48 hours prior to your event free of charge. After that window the booking is final. ​You can reschedule your booking by logging into your account you created during the first time you booked on our website. Link to "My Booking Account" page: Click Here.

Things To Keep In Mind While Booking

  • Want a time that isn't listed? Give us a call (512) 669-5370.  

  • 70-Minute Pricing: Prices For Private, 70 Minute Bookings:

    • 2-3 Tickets $45 Per Person

    • 4+ Tickets $40 Per Person

  • Have a LARGE group? Click here

  • Alcohol: You may not bring alcohol on EHA premises. Clearly, intoxicated patrons will not be allowed to participate.
    ​Our rooms take some intellectual prowess and drinking beforehand may lead to props breaking and the endangering of yourself and others. 

Terms and Conditions:

  • Escape Hour Austin Terms and Conditions

  • Please read and understand the following terms and conditions as they are binding for all ticket purchases.​

  • By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Escape Hour Austin (“Escape Hour Austin Owner”) or Licensee (”Venue Owner”). The Escape Hour Austin Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Hour Austin Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Escape Hour Austin Game. Any refunds shall be made only at Escape Hour Austin management’s discretion* and following of Escape Hour Austin's Cancellation, Ticket Manipulation, and Rescheduling Policies .  Tickets are sold subject to the following conditions:

  • (1) You have expressly agreed to participate, join, enter, use, play and/or access to Escape Hour Austin Games at your sole risk. To the fullest extent permissible by applicable law, Escape Hour Austin Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content  or material.

  • (2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event, Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Escape Hour Austin Business.

  • (3) To the fullest extend permissible by applicable law; Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Escape Hour Austin Game. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate, join, enter, use, play and/or access to Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner hereby expressly warn, caution, advise, inform and/or notify that the Escape Hour Austin Game may be dangerous, hazardous, risky, and unsafe, insecure to you and you shall be duly informed, notified and understand the underlying danger, risk, hazard of the Escape Hour Austin Game and shall further confirmed, ensure and guard against your body condition and personal safety for the Escape Hour Austin Game.

  • (4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Escape Hour Austin Game in accordance to the instruction, command and rules specified by Escape Hour Austin Owner / Venue Owner failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

  • (5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Escape Hour Austin Games save and except with the explicit permission of Escape Hour Austin Owner / Venue Owner. If such recording activity is found within the Site, Escape Hour Austin Owner / Venue Owner including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Escape Hour Austin Owner or Venue Owner, the copyright of such recordings will deemed automatically granted by you to Escape Hour Austin Owner or Venue Owner.

  • (6) You have further agreed to check in at the front desk and with an employee located in or around Escape Hour Austin Location before entering into the Site or start the Escape Hour Austin Game failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

  • (7) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.

  • (8) You shall not enter the Site under the influence of drugs or intoxicated, failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Escape Hour Austin business remain intact and guard against any risk or harm towards the Escape Hour Austin business. All losses, damages or legal costs derive from such incident shall be solely borne by you.

  • (9) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Escape Hour Austin Game.

  • (10) The website is owned and operated by Escape Hour Austin. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of the Escape Hour Austin Website and should be read carefully before any use:

  • (10a)  Escape Hour Austin does its best to supply you with the most current and accurate information on its website.

  • (10b)  Escape Hour Austin website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

  • (10c) You are not permitted to link to or use all or any part of the Escape Hour Austin’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

  • (10d) You accept that the Internet is not fully secure. Escape Hour Austin will take all appropriate steps to protect the security of any payment card information though Escape Hour Austin shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

  • (10e) Escape Hour Austin shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

  • (11) Nothing in these terms and conditions is intended to affect your statutory rights

  • (12)  The game is designed for a team of 2-8 depending on the room you choose.

  • (13) The trademarks and logos displayed on the website are the property of Escape Hour Austin. You are not permitted to use these without the prior written permission of Escape Hour Austin and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

  • (14) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by United States law

  • (15) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Texas State Law

  • (16) All the terms of any contract are included or assigned to within these terms and conditions.

  • (17) Escape Hour Austin’s website may contain hyperlinks to third party websites. The operation of those websites is out of Escape Hour Austin’s control and you use them at your own risk.

  • (18) Escape Hour Austin collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected.

  • (19) Escape Hour Austin recommends teams to arrive slightly prior to your start time. The 60-minute timer will start running as per the allocated time schedule. Please arrive 10-15 minutes prior to your start time. no earlier, no later. 

  • (20) Due to the nature of the game no recordings can be taken inside the room.

  • (21) Escape Hour Austin expects there visitors not to disclose any details of the game directly or indirectly to the public. This includes any and all verbal communication as well as any and all internet outlets, social media, reviews, blog posts, etc. By purchasing tickets you understand that you may not share any specific details about our rooms including but not limited to details, clues, puzzles, contents within the rooms, clue delivery mediums, room size, the amount of rooms, ending to games, etc... 

  • (22) Escape Hour Austin may contact you from time to time with offers and promotions via email or phone.

  • (23) Escape Hour Austin is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.

  • (24) While you are at our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees

  • having security responsibilities.

  • (25) Escape Hour Austin doesn’t tolerate any kind of bullying or harassment towards its employees.

  • (26) Only person(s) who are at least 18 years of age are permitted to book a Game.

  • (27) It is your responsibility to check that any Games issued to you are accurate.

  • (28) If you wish to transfer your Game(s) into someone else’s name, you must contact Escape Hour Austin by either email or telephone at least two hours before the start of the game. Escape Hour Austin may refuse this facility.

  • (29) Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.

  • (30) You are entirely responsible for entering your details correctly on the Online Booking Form.  By submitting an Online Booking Form you warrant to Escape Hour Austin that all details supplied by you are true and accurate.

  • (31) You receive the confirmation of your booking via email only and possibly a text message. 

  • (32) Online bookings can be made as far out into the future as you want.

  • (33) A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not

  • changeable.

  • (34) The price (excluding Booking Fee) of a game is stated on the Escape Hour Austin website of the Booking section.

  • (35) The price is set according to number of people in a room (per person).

  • (36) Bookings can be made online on the Escape Hour Austin website, via phone, email or in person.

  • (37) Any major credit or debit card is accepted to settle the payment.

  • (38) Full payment is required at the time of booking unless otherwise specified.

  • (39) Escape Hour Austin is a live event so once the booking is confirmed (the day of or the time of your booking); refunds, cancellations, and reschedules may not be accepted. All of these scenarios follow the Escape Hour Austin's Policies which can be found here.

  • (40) In case less people attending the game than it is booked for the price difference will not be reimbursed. Notice of party size changes must be made via phone call to Escape Hour Austin no later than 48 hours prior to your booking. If a call is made 48 hours prior to posted booking refunds can be processed for those tickets that are not able to attend. We can add people to your booking up to one hour prior to your event start time and dependent on remaining availability. Payment for the additions will be required immediately. You can add tickets to your booking on your account right here on the website up to 48 hours prior to your event by clicking here. If it is past the 48 hour deadline or you rather do things over the phone please give us a call at (512) 669-5370, and we can assist you. You can add tickets up to 1 hour prior to your booking.     

  • (41) You are able to reschedule a booking up to 48 hours prior to your event free of charge. After that window the booking is final. ​You can reschedule your booking by logging into your account you created during the first time you booked on our website. Link to "My Account" page: Click Here or if you prefer to do things over the phone please call (512) 669-5370 and we can assist you. 

  • (42) If you need to contact Escape Hour Austin you can do so using any of the following methods:


Telephone: (512) 669-5370

In Person: 2113 Wells Branch Pkwy Suite 4300

Austin,TX 78728

  • (43) site is operated by Matteson Marketing LLC

  • (44) Each Escape Hour Austin player will be instructed before their game by their assigned local GameMaster. After learning the rules of the game, each player will participate in the game at their own risk. Also, Escape Hour Austin is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.

  • (45) If you are late for more than 15 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.

  • (46) Drinks and food may not be brought into the Game Rooms except for water.

  • (47) To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.

  • (48) Children 11 years and younger must be accompanied at least by 1 adult per game.

  • ​(48a) If you are booking a group that contains a minor under the age of 11 years old you must call Escape Hour Austin Prior to booking to see if Escape Hour Austin is able to accommodate the requested age or not. 

  • (49)  Even though Escape Hour Austin is going above and beyond any federal, state, and CDC guidelines to protect their staff and fans, the fans understand there still is a risk of contracting COVID-19 like any other virus. The fans take full responsibility and assume all risks involved. Escape Hour Austin is not responsible or held liable if a fan were to contract the virus. Escape Hour Austin is however taking every precaution possible to provide the safest and cleanest possible entertainment experience. For more info on the steps, EHGH is taking please  click here. 

Passport Program:

  • Here at Escape Hour Austin, we stamp and sell We The Enthusiasts Global Passports! This passport program is perfect because there are participating escape rooms all over the globe that you will be able to get your passport stamped at! Considering we have location in multiple states, this is a perfect fit! So what is an escape room passport? It's a passport booklet where you will be able to document your escape room journeys in an organized and beautiful way. It's the perfect way to organize and display your experiences. But when you buy the passports here at Escape Hour Austin, you get tremendous value. Please read below to see why purchasing a passport with us in a no brainer! ​ ​

  • Passport Perks:

    • Exclusive stamps for winning or losing. Our stamps are unlike any location with beautiful art and a fun and engaging way to display the outcome of your experiences!

    • 50% off "Try Again" experiences!* THIS IS HUGE! That's right; you can come back and try a room again for 50% off, every-time! Here's how it works: Say you are a passport holder and say you played The Crypt and you lose. You receive your exclusive losing The Crypt stamp in your passport, and you go on your way. Though you were hoping for that win, so you book The Crypt again at full price via our website. When you arrive for your booking, you present your passport with your Theradonia stamp, and so long as the name written (in pen) matches the name of your ID, we will issue you a 50% refund on your ticket. So this means if you booked a group of six and four of the six players have stamps for the experience they are about to play, those four people would receive a 50% refund of their ticket. It's that easy! A couple of caveats to this perk: The name written in your passport must be written in pen and match your ID. Also, you can not redeem this try again perk on a Saturday, any other day of the week is fair game! 

    • If you receive four different winning stamps from Escape Hour Austin, you will receive an exclusive collector quality enamel pressed pin for free!  

    • Passport holders receive 5% off all merchandises!  

    • All passport holders will be able to redeem Exclusive Event Perks announced on our Facebook page. These perks can be anything! Even if you have played and beaten all of our escape experiences, you can still benefit from these quarterly perks. They can be things from exclusive merchandise, to access to limited time events, to tickets, to discounts, to all-inclusive passport holder events, early access to new experiences, beta test, and much more! You never know what we might announce each quarter!​

    • All passport holders receive $5 off  Wednesday and Thursday tickets. Just like the try again perk, you will pay in full online or over the phone. At the time of your booking you will present your passport and ID, if everything looks good and it's a Wednesday or Thursday we will refund your ticket $5!

      As you can see, being a passport holder grants huge value, perks, and bonuses. The passport more than pays for itself in no time!

  • Where Do I Buy The Passports?

    • At our physical location Escape Hour Austin! You can stop by any normal business hours to grab one!​

  • I Have Already Done Some Of Your Experiences. Can I Get Stamps For Those?

    • Yes! With proof of purchase and/or the picture from your event we can issue stamps for previously played experiences!​

  • Do Passport Holder Perk Discounts Stack With Each other?

    • Yes, they do! Though discounts that aren't within the passport program do not stack. Furthermore, the Passport Program Perk discounts and outside discounts do not stack. ​

  • How Much Are The Passports? 

    • They are $20 per passport. They more than pay for themselves. Even on your first "Try Again" you are already getting more value than what you purchased them for. That's not even including all of the other perks!​

  • Can I Do A 'Try Again' Booking on a Saturday?

    • No, but any other day of the week is fair game. 

  • Can I Use Someones Passport To Redeem These Perks? 

    • No. In order to redeem these perks, your passport must have your name printed in it, in pen. That name must match your ID. ​

  • I Already Have A 'We The Enthusiasts' passport can I redeem all of these prizes?  

    • Your passport must have been purchased from Escape Hour Austin to redeem these prizes. Though we will still stamp your passport with our exclusive stamps! The passports from our location are marked with a special EHGH stamp indicating that it was purchased from us. That's how we know the origin of the passport. Purchase our passport to start racking up the prizes!​

  • Can We Get The Try Again Discount From Experiences We Have Won As Well? 

    • Yes! Win or lose, you can try the experiences again at the discount rate so long as the criteria is met!​

  • Can We Try Experiences Again If We Are Not Passport Holders?

    • Of course! You just won't receive a discount!​

      Further Questions? Want Us To Hold Some Passports For You? Message Us On Facebook!

Who Can Play?

  • Gamers and Enthusiasts:

    • Our highly interactive and enhanced gaming experience is one-of-a-kind. Our adventure rooms challenge you to engage more than just your fingertips. Come be an active participant and immerse yourself in an environment where you have a direct role in determining the outcome.​

  • Tourists & Travelers:

    • A must-do amongst the “things-to-do” in Austin. Escape Hour Austin is the perfect event for individuals from outside the area looking for a unique experience. Immerse yourself in a social game and meet new people while you work toward escaping. It is a great alternative for daytime or nighttime entertainment.​

  • Families & Friends:

    • Share the experience with loved ones or like-minded cohorts and work towards a common goal. This is a great way to bond with old friends or to make new ones alike as you work under pressure and put your skills to the test. Great for couples, date nights, or just clean family fun.​

  • Companies & Events: 

    • Looking for a team-building opportunity or corporate-friendly fun? Look no further! Build your communication skills and team performance in a dynamic and challenging environment. ​

  • Birthdays & Parties: 

    • Come and PARTY! Escape Hour Austin is a perfect place to have your party! Participate in any of our rooms with your own custom group size and time slot.

      Great for birthdays or bachelorette/bachelor parties the list goes on and on.

      Group size is flexible for special occasions so be sure to call with special requests.​

  • In Short: 

    • EVERYONE.​

Frequently Asked Questions