Escape Hour Austin Terms and Conditions
Please read and understand the following terms and conditions as they are binding for all ticket purchases.
By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Escape Hour Austin (“Escape Hour Austin Owner”) or Licensee (”Venue Owner”). The Escape Hour Austin Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Hour Austin Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Escape Hour Austin Game. Any refunds shall be made only at Escape Hour Austin management’s discretion* and following of Escape Hour Austin's Cancellation, Ticket Manipulation, and Rescheduling Policies. Tickets are sold subject to the following conditions:
(1) You have expressly agreed to participate, join, enter, use, play and/or access to Escape Hour Austin Games at your sole risk. To the fullest extent permissible by applicable law, Escape Hour Austin Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content or material.
(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole
risk. In any event, Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Escape Hour Austin Business.
(3) To the fullest extend permissible by applicable law; Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Escape Hour Austin Game. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate, join, enter, use, play and/or access to Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner hereby expressly warn, caution, advise, inform and/or notify that the Escape Hour Austin Game may be dangerous, hazardous, risky, and unsafe, insecure to you and you shall be duly informed, notified and understand the underlying danger, risk, hazard of the Escape Hour Austin Game and shall further confirmed, ensure and guard against your body condition and personal safety for the Escape Hour Austin Game.
(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Escape Hour Austin Game in accordance to the instruction, command and rules specified by Escape Hour Austin Owner / Venue Owner failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.
(5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Escape Hour Austin Games save and except with the explicit permission of Escape Hour Austin Owner / Venue Owner. If such recording activity is found within the Site, Escape Hour Austin Owner /
Venue Owner including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Escape Hour Austin Owner or Venue Owner, the copyright of such recordings will deemed automatically granted by you to Escape Hour Austin Owner or Venue Owner.
(6) You have further agreed to check in at the front desk and with an employee located in or around Escape Hour Austin Location before entering into the Site or start the
Escape Hour Austin Game failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.
(7) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.
(8) You shall not enter the Site under the influence of drugs or intoxicated, failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Escape Hour Austin business remain intact and guard against any risk or harm towards the Escape Hour Austin business. All losses, damages or legal costs derive from such incident shall be solely borne by you.
(9) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Escape Hour Austin Game.
(10) The website is owned and operated by Escape Hour Austin. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of the Escape Hour Austin Website and should be read carefully before any use:
(10a) Escape Hour Austin does its best to supply you with the most current and accurate information on its website.
(10b) Escape Hour Austin website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
(10c) You are not permitted to link to or use all or any part of the Escape Hour Austin’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
(10d) You accept that the Internet is not fully secure. Escape Hour Austin will take all appropriate steps to protect the security of any payment card information though Escape Hour Austin shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
(10e) Escape Hour Austin shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
(11) Nothing in these terms and conditions is intended to affect your statutory rights.
(12) The game is designed for a team of 2-8 depending on the room you choose.
(13) The trademarks and logos displayed on the website are the property of Escape Hour Austin. You are not permitted to use these without the prior written permission of Escape Hour Austin and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
(14) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by United States law
(15) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Texas State Law
(16) All the terms of any contract are included or assigned to within these terms and conditions.
(17) Escape Hour Austin’s website may contain hyperlinks to third party websites. The operation of those websites is out of Escape Hour Austin’s control and you use them at your own risk.
(18) Escape Hour Austin collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal
information is protected.
(19) Escape Hour Austin recommends teams to arrive slightly prior to your start time. The 70-minute timer will start running as per the allocated time schedule. Please arrive 10-15 minutes prior to your start time. no earlier, no later.
(20) Due to the nature of the game no recordings can be taken inside the room.
(21) Escape Hour Austin expects there visitors not to disclose any details of the game directly or indirectly to the public. This includes any and all verbal communication as well as any and all internet outlets, social media, reviews, blog posts, etc. By purchasing tickets, you understand that you may not share any specific details about our rooms including but not limited to details, clues, puzzles, contents within the rooms, clue delivery mediums, room size, the amount of rooms, ending to games, etc...
(22) Escape Hour Austin may contact you from time to time with offers and promotions via email or phone.
(23) Escape Hour Austin is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.
(24) While you are at our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees
having security responsibilities.
(25) Escape Hour Austin doesn’t tolerate any kind of bullying or harassment towards its employees.
(26) Only person(s) who are at least 18 years of age are permitted to book a Game.
(27) It is your responsibility to check that any Games issued to you are accurate.
(28) If you wish to transfer your Game(s) into someone else’s name, you must contact Escape Hour Austin by either email or telephone at least two hours before the start of the game. Escape Hour Austin may refuse this facility.
(29) Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
(30) You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form, you warrant to Escape Hour Austin that all details supplied by you are true and accurate.
(31) You receive the confirmation of your booking via email only and possibly a text message.
(32) Online bookings can be made as far out into the future as you want.
(33) A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
(34) The price (excluding Booking Fee) of a game is stated on the Escape Hour Austin website of the Booking section.
(35) The price is set according to number of people in a room (per person).
(36) Bookings can be made online on the Escape Hour Austin website, via phone, email or in person.
(37) Any major credit or debit card is accepted to settle the payment.
(38) Full payment is required at the time of booking unless otherwise specified.
(39) Escape Hour Austin is a live event so once the booking is confirmed (the day of or the time of your booking); refunds, cancellations, and reschedules may not be
accepted. All of these scenarios follow the Escape Hour Austin's Policies which can be found here.
(40) In case less people attending the game than it is booked for the price difference will not be reimbursed. Notice of party size changes must be made via phone call to Escape Hour Austin no later than 48 hours prior to your booking. If a call is made 48 hours prior to posted booking refunds can be processed for those tickets that are not able to attend. We can add people to your booking up to one hour prior to your event start time and dependent on remaining availability. Payment for the additions will be required immediately. You can add tickets to your booking on your account right here on the website up to 48 hours prior to your event by clicking here. If it is past the 48 hour deadline or you rather do things over the phone please give us a call at (512) 669-5370, and we can assist you. You can add tickets up to 1 hour prior to your booking.
(41) You can reschedule a booking up to 48 hours prior to your event free of charge. After that window the booking is final. You can reschedule your booking by logging into your account you created during the first time you booked on our website. Link to "My Account" page: Click Here or if you prefer to do things over the phone please call (512) 669-5370 and we can assist you.
(42) If you need to contact Escape Hour Austin you can do so using any of the following methods: Email: Info@escapehouraustin.com Telephone: (512) 669-5370 Mail or in person: 2113 Wells Branch Pkwy Suite 4300
(43) EscapeHourAustin.com site is operated by Escape Hour Austin Employees
(44) Each Escape Hour Austin player will be instructed before their game by their assigned local GameMaster. After learning the rules of the game, each player will participate in the game at their own risk. Also, Escape Hour Austin is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.
(45) If you are late for more than 15 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.
(46) Drinks and food may not be brought into the Game Rooms except for water.
(47) To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.
(48) Children 11 years and younger must be accompanied at least by 1 adult per game.
(48a) If you are booking a group that contains a minor under the age of 11 years old you must call Escape Hour Austin Prior to booking to see if Escape Hour Austin is able to accommodate the requested age or not.
(49) Even though Escape Hour Austin is going above and beyond any federal, state, and CDC guidelines to protect their staff and fans, the fans understand there still is a risk of contracting COVID-19 like any other virus. The fans take full responsibility and assume all risks involved. Escape Hour Austin is not responsible or held liable if a fan were to contract the virus. Escape Hour Gig Harbor is however taking every precaution possible to provide the safest and cleanest possible entertainment experience. For more info on the steps, EHA is taking please click here.
By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Escape Hour Austin (“Escape Hour Austin Owner”) or Licensee (”Venue Owner”). The Escape Hour Austin Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Hour Austin Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Escape Hour Austin Game. Any refunds shall be made only at Escape Hour Austin management’s discretion* and following of Escape Hour Austin's Cancellation, Ticket Manipulation, and Rescheduling Policies. Tickets are sold subject to the following conditions:
(1) You have expressly agreed to participate, join, enter, use, play and/or access to Escape Hour Austin Games at your sole risk. To the fullest extent permissible by applicable law, Escape Hour Austin Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content or material.
(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole
risk. In any event, Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Escape Hour Austin Business.
(3) To the fullest extend permissible by applicable law; Escape Hour Austin Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Escape Hour Austin Game. You shall be solely responsible, answerable, accountable for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate, join, enter, use, play and/or access to Escape Hour Austin Games. Escape Hour Austin Owner / Venue Owner hereby expressly warn, caution, advise, inform and/or notify that the Escape Hour Austin Game may be dangerous, hazardous, risky, and unsafe, insecure to you and you shall be duly informed, notified and understand the underlying danger, risk, hazard of the Escape Hour Austin Game and shall further confirmed, ensure and guard against your body condition and personal safety for the Escape Hour Austin Game.
(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Escape Hour Austin Game in accordance to the instruction, command and rules specified by Escape Hour Austin Owner / Venue Owner failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.
(5) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Escape Hour Austin Games save and except with the explicit permission of Escape Hour Austin Owner / Venue Owner. If such recording activity is found within the Site, Escape Hour Austin Owner /
Venue Owner including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Escape Hour Austin Owner or Venue Owner, the copyright of such recordings will deemed automatically granted by you to Escape Hour Austin Owner or Venue Owner.
(6) You have further agreed to check in at the front desk and with an employee located in or around Escape Hour Austin Location before entering into the Site or start the
Escape Hour Austin Game failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.
(7) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.
(8) You shall not enter the Site under the influence of drugs or intoxicated, failing which Escape Hour Austin Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Hour Austin Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Escape Hour Austin business remain intact and guard against any risk or harm towards the Escape Hour Austin business. All losses, damages or legal costs derive from such incident shall be solely borne by you.
(9) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Escape Hour Austin Game.
(10) The website is owned and operated by Escape Hour Austin. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice. The hereinafter terms apply to the use by any visitor of the Escape Hour Austin Website and should be read carefully before any use:
(10a) Escape Hour Austin does its best to supply you with the most current and accurate information on its website.
(10b) Escape Hour Austin website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
(10c) You are not permitted to link to or use all or any part of the Escape Hour Austin’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
(10d) You accept that the Internet is not fully secure. Escape Hour Austin will take all appropriate steps to protect the security of any payment card information though Escape Hour Austin shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
(10e) Escape Hour Austin shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
(11) Nothing in these terms and conditions is intended to affect your statutory rights.
(12) The game is designed for a team of 2-8 depending on the room you choose.
(13) The trademarks and logos displayed on the website are the property of Escape Hour Austin. You are not permitted to use these without the prior written permission of Escape Hour Austin and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
(14) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by United States law
(15) These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Texas State Law
(16) All the terms of any contract are included or assigned to within these terms and conditions.
(17) Escape Hour Austin’s website may contain hyperlinks to third party websites. The operation of those websites is out of Escape Hour Austin’s control and you use them at your own risk.
(18) Escape Hour Austin collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal
information is protected.
(19) Escape Hour Austin recommends teams to arrive slightly prior to your start time. The 70-minute timer will start running as per the allocated time schedule. Please arrive 10-15 minutes prior to your start time. no earlier, no later.
(20) Due to the nature of the game no recordings can be taken inside the room.
(21) Escape Hour Austin expects there visitors not to disclose any details of the game directly or indirectly to the public. This includes any and all verbal communication as well as any and all internet outlets, social media, reviews, blog posts, etc. By purchasing tickets, you understand that you may not share any specific details about our rooms including but not limited to details, clues, puzzles, contents within the rooms, clue delivery mediums, room size, the amount of rooms, ending to games, etc...
(22) Escape Hour Austin may contact you from time to time with offers and promotions via email or phone.
(23) Escape Hour Austin is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.
(24) While you are at our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees
having security responsibilities.
(25) Escape Hour Austin doesn’t tolerate any kind of bullying or harassment towards its employees.
(26) Only person(s) who are at least 18 years of age are permitted to book a Game.
(27) It is your responsibility to check that any Games issued to you are accurate.
(28) If you wish to transfer your Game(s) into someone else’s name, you must contact Escape Hour Austin by either email or telephone at least two hours before the start of the game. Escape Hour Austin may refuse this facility.
(29) Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
(30) You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form, you warrant to Escape Hour Austin that all details supplied by you are true and accurate.
(31) You receive the confirmation of your booking via email only and possibly a text message.
(32) Online bookings can be made as far out into the future as you want.
(33) A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
(34) The price (excluding Booking Fee) of a game is stated on the Escape Hour Austin website of the Booking section.
(35) The price is set according to number of people in a room (per person).
(36) Bookings can be made online on the Escape Hour Austin website, via phone, email or in person.
(37) Any major credit or debit card is accepted to settle the payment.
(38) Full payment is required at the time of booking unless otherwise specified.
(39) Escape Hour Austin is a live event so once the booking is confirmed (the day of or the time of your booking); refunds, cancellations, and reschedules may not be
accepted. All of these scenarios follow the Escape Hour Austin's Policies which can be found here.
(40) In case less people attending the game than it is booked for the price difference will not be reimbursed. Notice of party size changes must be made via phone call to Escape Hour Austin no later than 48 hours prior to your booking. If a call is made 48 hours prior to posted booking refunds can be processed for those tickets that are not able to attend. We can add people to your booking up to one hour prior to your event start time and dependent on remaining availability. Payment for the additions will be required immediately. You can add tickets to your booking on your account right here on the website up to 48 hours prior to your event by clicking here. If it is past the 48 hour deadline or you rather do things over the phone please give us a call at (512) 669-5370, and we can assist you. You can add tickets up to 1 hour prior to your booking.
(41) You can reschedule a booking up to 48 hours prior to your event free of charge. After that window the booking is final. You can reschedule your booking by logging into your account you created during the first time you booked on our website. Link to "My Account" page: Click Here or if you prefer to do things over the phone please call (512) 669-5370 and we can assist you.
(42) If you need to contact Escape Hour Austin you can do so using any of the following methods: Email: Info@escapehouraustin.com Telephone: (512) 669-5370 Mail or in person: 2113 Wells Branch Pkwy Suite 4300
(43) EscapeHourAustin.com site is operated by Escape Hour Austin Employees
(44) Each Escape Hour Austin player will be instructed before their game by their assigned local GameMaster. After learning the rules of the game, each player will participate in the game at their own risk. Also, Escape Hour Austin is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.
(45) If you are late for more than 15 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.
(46) Drinks and food may not be brought into the Game Rooms except for water.
(47) To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.
(48) Children 11 years and younger must be accompanied at least by 1 adult per game.
(48a) If you are booking a group that contains a minor under the age of 11 years old you must call Escape Hour Austin Prior to booking to see if Escape Hour Austin is able to accommodate the requested age or not.
(49) Even though Escape Hour Austin is going above and beyond any federal, state, and CDC guidelines to protect their staff and fans, the fans understand there still is a risk of contracting COVID-19 like any other virus. The fans take full responsibility and assume all risks involved. Escape Hour Austin is not responsible or held liable if a fan were to contract the virus. Escape Hour Gig Harbor is however taking every precaution possible to provide the safest and cleanest possible entertainment experience. For more info on the steps, EHA is taking please click here.