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  • Can I book for a time not listed on the website?
    Yes just call or email with your requests!
  • Can I pay on arrival?
    No, payment must be completed online or over the phone before the booking.
  • Can we pay for tickets individually?
    No, one person must pay for all tickets. Bookings are done on a reservation basis on the website.
  • Do I need to fill out a waiver?
    Yes, the primary customer who booked will receive an email to fill out a waiver and will be given the option to email the waiver link to all other participants. We ask that all players have their waivers completed upon arrival. Please note that minors will need to be signed for by their parent or legal guardian and will not be allowed into the experience until their waiver is complete.
  • Do you offer any discounts?
    Yes! We offer a 10% discount to veterans, police officers and firefighters. Our discounts are applied in the form of a refund upon verification of service. Please note, the discount applies to the entire transaction if booked by the service member but would otherwise only be applied to the service member's individual ticket. We also offer discounts for our Escape Hour Passport Holders. These discounts do not stack with other types of discounts and cannot be applied if the passport holder does not bring their passport with them.
  • How do I book?
    Click "Book Now" on the website and follow instructions. Call for help if needed.
  • What is the age limit?
    All of our experiences are primarily adult experiences. That being said, children of certain ages have done well and have had fun! Children over 12 years of age typically do not need adult supervision and can play the experiences alone. Children younger than 12 need an adult to play with them. Infants and toddlers five years of age and younger are able to play for free but must be held, worn or in a stroller the entire time.
  • Is There Any Booking Fees?
    No, though we are required to charge local tax.
  • Late Arrival & No Show Policy
    Late Arrival & No Show Policy: Your punctuality is vital for the smooth operation of our experiences and to ensure you receive the full immersive adventure we've planned. Here's our policy for late arrivals and no-shows: Early Arrival: Please arrive 10 minutes prior to your scheduled start time. This allows ample time for check-in, watching our rules video, and signing waivers. This ensures you're all set for the adventure ahead without losing out on any of your playtime. Timing is Essential: Please refrain from arriving more than 15 minutes before your start time to ensure a smooth flow of adventures for all our guests. Late Arrivals: If you arrive 10 or more minutes after your scheduled start time, we're sorry, but you won't be permitted to begin your game. This helps us avoid disrupting the experience for other participants and maintain our schedule. No-Shows: If you do not show up for your scheduled event, you will be considered a no-show. No Refunds: In the interest of fairness to all participants and maintaining our high-quality experiences, we do not offer compensation for missed game time due to late arrivals or no-shows. No refunds will be issued under these circumstances. We appreciate your understanding and adherence to our policy. Punctuality is key to ensuring an enjoyable experience for all participants. So, set those reminders and see you on time! This policy applies to all bookings made henceforth.
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