-Frequently Asked Questions-
How do I book?
Click anywhere on the website that says “Book Now” and then follow the on-screen instructions. If you need further assistance you can always give us a call at (512) 669-5370.
Where can I find your rooms availability?
Go to our Book Now page and scroll down. Click on the blue book now button of the room you're interested in seeing availability for and it will bring up a calendar view of available days and time slots. Go back and repeat these steps to see availability for another room.
Will I be paired with strangers?
No, all of our bookings are private, which means you will only be playing with your group.
Can we pay for our tickets individually?
No, one person has to pay for all tickets. All bookings are done right here on the website on a reservation basis. Click here to book.
Do I need to fill out a waiver?
Waivers are filled out when you come in for your booking, so you don’t need to worry about that before you come in.
Can I add tickets after I have made my original reservation?
Yes. So long as there's availability in your booking we can add tickets prior to your booking date and time. You must take care of this prior to arriving this includes payment of the added tickets. You can add tickets to your booking on your account right here on the website up to 48 hours prior to your event by clicking here. If it is passed the 48 hour deadline or you would rather do things over the phone please give us a call at (512) 669-5370, and we can assist you. You can add tickets up to 1 hour prior to your booking.
Is it possible to cancel some tickets off my reservation?
If you would like to subtract tickets from your original booking due to cancellation, sickness, or whatever the case may be this has to be done 48 hours prior to your booking: if done prior to the deadline all subtracted tickets will be fully refunded.This can be done on our website by logging into the account you created when you first booked with us or the account you created prior to booking. Click here to get to the My Account Page on our website. Furthermore if you would rather take care of things over the phone you're welcome to give us a call for assistance at (512) 669-5370. For more on these policies click here.
How do I reschedule a booking?
You are able to reschedule a booking up to 48 hours prior to your event free of charge. After that window the booking is final. You can reschedule your booking by logging into your account you created during the first time you booked on our website. Link to "My Account" page: Click Here For more on our policies: Click Here.
How do I cancel a booking?
All participants are eligible for a full refund if you cancel your booking 48 hours prior to your booking time. You can cancel a booking 48 prior to your booking date and time. If you are past the deadline you are no longer able to receive a refund for a cancellation. To cancel please call (512) 669-5370. For more on these policies click here.
How far out can I book?
As far as you would like! After choosing what room you would like to book, use the arrows near the top right to find a date that works for you. Or click the select a date button near the top left to choose a date.
Can I book a time slot that isn't listed?
When should I arrive?
Please arrive 10 minutes before your scheduled experience to check-in and fill out your waiver.
What happens if I arrive late?
Arriving late will result in time being deducted from your game. If you arrive more than 15 minutes late you will be marked as a no show. No shows and/or late bookings are not eligible for refunds
How long does the experience take?
Plan for your experience to take about 90 minutes. Pre-game briefing and check-in takes 15 minutes, the game is 60 minutes long, and post-game review and pictures takes about 15 minutes.
How many people can play?
Dead Man's Cove: 6 People
Lab Rats: 18 People
Call Of The Ancient: 6 People
Escape The Manor: 8 People
The Lost Recording: 8 People
We can accommodate +46 people in one hour!
Lab Rats: 18 People
Call Of The Ancient: 6 People
Escape The Manor: 8 People
The Lost Recording: 8 People
We can accommodate +46 people in one hour!
What's the age limit?
The age limit to be alone in a room is 12 years old. If anyone younger than 12 would like to participate please call first at (512) 669-5370.
Who can play?
Short answer: Everyone. But you came here for substance!
GAMERS & ENTHUSIASTS
Our highly interactive and enhanced gaming experience is one-of-a-kind. Our adventure rooms challenge you to engage more than just your fingertips. Come be an active participant and immerse yourself in an environment where you have a direct role in determining the outcome.
TOURISTS & TRAVELERS
A must do amongst the “things-to-do” in Austin. Escape Hour Austin is the perfect event for individuals from outside the area looking for a unique experience. Immerse yourself in a social game and meet new people while you work toward escaping. It is a great alternative for daytime or nighttime entertainment.
FAMILIES & FRIENDS
Share the experience with loved ones or like-minded cohorts and work towards a common goal. This is a great way to bond with old friends or to make new ones alike as you work under pressure and put your skills to the test. Great for couples, date nights, or just clean family fun.
COMPANIES & EVENTS
Looking for a team building opportunity or corporate friendly fun? Look no further! Build your communication skills and team performance in a dynamic and challenging environment.
BIRTHDAYS & PARTIES
Come and PARTY! Escape Hour Austin is a perfect place to have your party! Participate in any of our rooms with your own custom group size and time slot. Great for birthdays or bachelorette/bachelor parties the list goes on and on.
Group size is flexible for special occasions so be sure to call with special requests.
GAMERS & ENTHUSIASTS
Our highly interactive and enhanced gaming experience is one-of-a-kind. Our adventure rooms challenge you to engage more than just your fingertips. Come be an active participant and immerse yourself in an environment where you have a direct role in determining the outcome.
TOURISTS & TRAVELERS
A must do amongst the “things-to-do” in Austin. Escape Hour Austin is the perfect event for individuals from outside the area looking for a unique experience. Immerse yourself in a social game and meet new people while you work toward escaping. It is a great alternative for daytime or nighttime entertainment.
FAMILIES & FRIENDS
Share the experience with loved ones or like-minded cohorts and work towards a common goal. This is a great way to bond with old friends or to make new ones alike as you work under pressure and put your skills to the test. Great for couples, date nights, or just clean family fun.
COMPANIES & EVENTS
Looking for a team building opportunity or corporate friendly fun? Look no further! Build your communication skills and team performance in a dynamic and challenging environment.
BIRTHDAYS & PARTIES
Come and PARTY! Escape Hour Austin is a perfect place to have your party! Participate in any of our rooms with your own custom group size and time slot. Great for birthdays or bachelorette/bachelor parties the list goes on and on.
Group size is flexible for special occasions so be sure to call with special requests.
Can I pay on arrival?
We do not accept payment on arrival. Please complete your payment on-line or over the phone before your booking.
Do you offer military and police discounts?
Yes! You will pay in full when booking on-line, then when you come in for your booking bring your military ID and we will refund you 10%.